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By using the websites www.hongkongairlines.com and https://hx-pops.egatesoln.com/shopnow and other online services, you agree that HKA can store and access cookies, IP addresses and use other methods in order to collect website usage data and improve your online experience.
The cookies may include information about your website usage, provide information on your use of our products and services, your browser and device type or your location when accessing the website.
. This information helps us to provide you the best online experience as well as to improve the website for future visit.
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device.
Cookies contain information that is transferred to your device's hard drive. Cookies are then sent back to our website on each subsequent visit, or to another website that recognizes that cookie. The cookies that we use do store information which itself can identify you but they will store information regarding your use of our website.
Cookies perform various tasks (such as remembering your preferences) and are an important part of improving your experience on the website. Further details about the tasks they perform are set out below.
For example, our cookies will remember your chosen language and country so that when you go to the website the pages are in that language and the departure airports are in that country. If you are halfway through a booking our cookies will allow you to browse other areas of the website and then return back to your booking.
What cookies do HKA use and what are their usages?
We use the following cookies at https://hx-pops.egatesoln.com/shopnow
Strictly necessary cookies. These are cookies that are required for the operation of our website. These cookies help to ensure our website functions as intended and we deliver the information to you securely and optimally. These cookies are not used to obtain information about you for the purposes of marketing.
Functionality cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region and your text size).
Ease of use. Cookies are used to enhance the ease of use of https://hx-pops.egatesoln.com/shopnow for customers.
Tracking. Cookies are used to gather statistics on how you use our website.
Additionally, when you request pages from our websites, HKA's servers log your Internet Protocol address (“IP address”). This information is transmitted to and stored on HKA's servers.
Your IP address, browser type, browser language, and the date and time of your query, enable us to better understand and improve the usability, performance and effectiveness of our websites for purposes of system administration, to infer your geographic location, to track the use of our websites, and to identify you when HKA feels it is necessary to enforce compliance with our policies.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below.
What if you delete your cookies?
Please note though, that if you delete your cookies:
You can find more information about cookies (including how to disable them) at http://www.allaboutcookies.org.
More information about cookies used on https://hx-pops.egatesoln.com/shopnow:
Strictly Necessary Cookies
This cookie is used for the web server to identify the user as the user is moving through the pages in java web applications.
It is for Amazon Web Service for load balancing, so the application can run on multiple servers
Identify what current selection of language (English, Chinese Traditional or Simplified)
In the event of any inconsistency between the English version and the Chinese version, English version shall prevail.
Last update: 16 May, 2018
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If you experience any problems making your In-flight Meal Pre-Selection Service !#, please contact the Hong Kong Airlines Call Centre on 3916 3666.